FMCG

101Caffè

Felix Viaene has big dreams for his 101Caffè- a gourmet Italian coffee brand that he has exclusive franchise for in Singapore and Hong Kong. He has to grow his brand one customer at a time and while the coffee is superb, he needed to ensure that the entire experience is seamless.

Felix Viaene, Master Franchisee, 101Caffé

“The customer service team at CrossBorderWorld could not have been better – they got it, they spent the time to onboard our business properly and it was clear that I had found a partner that was truly interested in helping me expand and build loyal customers quickly.”

Signature Story

Plot

Felix Viaene has big dreams for his 101Caffè- a gourmet Italian coffee brand that he has exclusive franchise for in Singapore and Hong Kong.

Conflict

He has to grow his brand one customer at a time and while the coffee is superb, he needed to ensure that the entire experience is seamless. 

When a customer has ordered hazelnut flavoured espresso that needs to reach them in 24 hours, that’s what the customer gets. 

Felix wanted to make sure that his fulfilment provider shares that commitment to their customer’s passion from how it is stocked to how it is packaged and picked and again that he can manage his inventory from his phone.

Resolution

After finding CrossBorderWorld, Felix is able to have one less worry, knowing CrossBorderWorld is there to not only met his requirements but also provide a great service and experience to his e-commerce sites along with his retail outlet.

Read More Signature Stories at CrossBorderWorld

About Café101​

Every cup of our espresso is like a trip to Italy, as we comb through the country in search of top-notch artisans who make coffee in the traditional Italian way that is recognised all over the world.

From passion to concept, 101CAFFE’ is a retail and online store specialising in the sale of premium coffee in all forms. Pods, capsules, beans and ground, all from the best Italian roasting companies, selected region by region to bring you all the quality and tradition of Made in Italy craftsmanship.

Find out more at: 101caffe.sg

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